Banking Associate Service Program - Customer Excellence & Digital Banking

Join Permata Bank as a Banking Associate in our prestigious Service Program, where you’ll play a pivotal role in delivering exceptional customer service and driving digital banking adoption. This is a unique opportunity to develop your career in the heart of Jakarta Raya. As a Banking Associate, you will be at the forefront of enhancing customer experiences and fostering digital transformation within our bank.

Our Service Program is designed to nurture talent and provide comprehensive training, ensuring you have the skills and knowledge to excel in customer service and digital banking. You will work closely with a diverse team of professionals, leveraging tools like PermataNet, Mobile Banking App, and Customer Relationship Management (CRM) System to deliver seamless banking experiences.

If you are passionate about customer service and eager to be part of a dynamic team that values innovation and growth, Permata Bank offers a rewarding career path. Join us and be a part of our journey to redefine banking excellence in Jakarta Raya.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service through various channels, including in-branch, call centers, and digital platforms.
• Assist customers with banking transactions, account inquiries, and product recommendations.
• Drive digital banking adoption by guiding customers through the use of PermataNet, Mobile Banking App, and other digital services.
• Maintain and update customer records in the CRM System to ensure accurate and up-to-date information.
• Collaborate with the team to identify and implement improvements in customer service processes.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to the bank's digital transformation initiatives by staying updated with the latest banking technologies.
• Ensure compliance with regulatory requirements and internal policies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Banking, or a related field.
• Minimum of 2 years of experience in customer service or banking, preferably in a digital banking environment.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and digital banking platforms.
• Knowledge of banking products and services.
• Ability to work in a fast-paced environment and meet customer service targets.
• Fluency in Indonesian and English.
• Willingness to undergo training and development programs.

🛠️ Keahlian

Lowongan Terkait