Customer Experience & After-Sales Service Manager (Building Materials Industry)

Are you a customer-centric leader with a passion for delivering exceptional service in the building materials industry? Talentvis is seeking a dynamic Customer Experience & After-Sales Service Manager to join our team in Tangerang Selatan, Banten. As part of our dedicated Customer Experience team, you will be responsible for ensuring that every customer interaction, from initial consultation to after-sales service, is seamless and satisfying. With a strong focus on customer satisfaction and a deep understanding of the building materials industry, you will play a pivotal role in enhancing our brand reputation and driving customer loyalty.

At Talentvis, we are committed to providing top-notch service and products to our customers. Our team is dedicated to delivering exceptional value and support, ensuring that every customer feels valued and heard. In this role, you will have the opportunity to work with a talented team of professionals, utilizing industry-leading tools such as Salesforce, Zendesk, and Google Analytics to streamline our customer service processes and improve overall performance.

If you are a results-driven leader with a passion for customer experience and after-sales service, we invite you to join us in Tangerang Selatan and be part of a team that is dedicated to excellence and innovation.

📋 Tanggung Jawab Pekerjaan

• Develop and implement customer experience strategies that align with company goals and objectives.
• Manage and oversee the after-sales service team, ensuring high standards of service delivery and customer satisfaction.
• Monitor and analyze customer feedback and service metrics using tools like Salesforce and Google Analytics to identify areas for improvement.
• Collaborate with cross-functional teams to resolve customer issues and ensure timely resolution.
• Train and develop the after-sales service team to enhance their skills and knowledge in customer service.
• Stay updated with industry trends and best practices in customer experience and after-sales service.
• Ensure compliance with company policies and procedures related to customer service and after-sales support.
• Report on customer experience metrics and service performance to senior management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer experience, after-sales service, or a similar role in the building materials industry.
• Proven track record of successfully managing customer service teams and improving customer satisfaction.
• Strong knowledge of customer service best practices and industry standards.
• Excellent communication, leadership, and problem-solving skills.
• Proficiency in using customer service management tools such as Salesforce, Zendesk, and Google Analytics.
• Ability to work well under pressure and meet tight deadlines.
• Strong analytical and strategic thinking skills.

🛠️ Keahlian

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