Claims Promotion Officer - Garudafood Putra Putri Jaya

Garudafood Putra Putri Jaya is seeking a dynamic Claims Promotion Officer to join our team in Indonesia. This role is perfect for professionals who excel in communication, teamwork, and independent problem-solving. You will play a key role in managing and resolving customer claims, ensuring a seamless experience for our valued customers.

In this role, you will handle various aspects of claims management, from initial inquiry to final resolution. You will work closely with our sales and customer service teams to ensure that all claims are processed efficiently and fairly. This is an excellent opportunity to grow within a leading company in the food and beverage industry.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve customer claims efficiently and effectively.
• Coordinate with sales and customer service teams to ensure smooth claim processing.
• Analyze and report on claims data to identify trends and areas for improvement.
• Train and mentor junior staff on claims management procedures.
• Ensure compliance with company policies and regulations.
• Maintain accurate and up-to-date records of all claims.
• Provide excellent customer service and support to our valued customers.
• Collaborate with other departments to resolve complex claims issues.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in claims management or customer service.
• Strong communication and interpersonal skills.
• Proficient in using Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Problem-solving skills and attention to detail.
• Knowledge of the food and beverage industry is a plus.
• Fluency in both written and spoken Indonesian.

🛠️ Keahlian

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